Refund + Return Policy

If for some reason you are not 100% satisfied with your order (I hope you will be!), we accept returns within 30 days of purchase. Return items must be unworn, unwashed, unused and undamaged, free of makeup, stains, odors and fragrances, and pet hair, or defective merchandise and purchased on our site. 

 

STEP 1: To start a return - you must submit an online request form to initiate the approval process. 

STEP 2: Within 48 hours you'll receive a return label via email for all eligible items.

STEP 3: Print your return label, attach it to a polymailer packed with your item(s) and drop it at the post office.

STEP 4: We will contact you within 48 hours of receiving your package and issue your store credit.

Most returns are processed and resolved as store credits. We only issue refunds for received orders containing damaged items (upon receipt of delivery). Credits will be equal to the price of the item at time of purchase. Original shipping fees and package insurance (if applicable) are non-refundable.

 

RETURN CONDITIONS:

  • Any reduced-price items of 20% off or more, or merchandise marked “Sale", "Clearance" or "Final Sale", Seasonal or Holiday items cannot be returned.
  • Items purchased more than 30 days ago may not be returned.
  • Body Suits are final sale.
  • Bralettes are final sale.
  • Accessories are final sale.
  • Leggings/hosiery are final sale.
  • Jewelry items are final sale.
  • All original tags must be attached. 
  • ***Unfortunately, you will not receive credit if items are defected and/or not in original condition, or ineligible for return. A shipping fee will be charged to your account in order to ship the item(s) back to you.

 

For items purchased at a discount and later returned, the discount applied cannot be transferred to a future purchase. Sale codes, including discount codes offered upon your first purchase, are only valid during the time of the sale.

Refunds - We only issue refunds for damaged items. Please email us as soon as you realize your item(s) is damaged and include description and pictures.

Cancelling Orders - We are only able to cancel orders if you reach out to us within 24 hours of placing your order. After that time period, we are unable to cancel. You can contact us about making a return once you receive your order.

AFTERPAY ORDERS
If your method of payment was Afterpay and you return a product, you are still responsible for finishing payments with Afterpay. If you have a question or concern about your Afterpay order, please contact us at hello@harlowandhoney.com. Do not send returns to AfterPay.

FACEBOOK AND INSTAGRAM ORDERS
Orders placed through Facebook and Instagram are subject to the same Refund/Exchange Policy as posted on HarlowandHoney.com. We do not issue partial refunds for orders submitted through Facebook and Instagram (in the case of retroactively applied discounts, returns, etc.) Orders placed through Facebook and Instagram are subject to the e-Commerce Terms and Conditions as posted by Meta Platforms, Inc., outside of Harlow + Honey.

The Customer is responsible for shipping costs to return items to Harlow + Honey. All returns must be postmarked within 30 days of your order delivery date. Packages received that are postmarked 31 or more days after the original delivery date will be returned to the sender at the Customer’s expense. Packages received that are not eligible for return (sale items/final sale items) will be returned to the sender at the Customer’s expense.


Please allow 5-7 business days for our store to receive your return, and 7-10 business days for processing of your return. Shipment times of your return is at the discretion of shipping/mail delivery services and is outside of Harlow + Honey's control. You will receive an online store credit via email. This store credit will be applied to the original email and account your purchase was made on.


To start a return - you must submit an online request form to initiate the approval process.